Shipping & Return

📦 Shipping Policy

When will I get the tracking number?

The in-store process for the stock and packaging will take about 1-3 business days. Then, once your order is ready for shipment, the tracking will be available and sent to you. Please allow extra time for your order to be processed during holidays and sale seasons.

Please contact us if you do not receive tracking confirmation after 7 working days from the day you completed your payment.

If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.

When will I get my order?

We proudly offer worldwide shipping via USPS, YunExpress, and DHL.

Please kindly note your order will be processed for stocking, packing, and shipping to the address that you provide to us. We shall commit about delivery time to you as the table below:

Please kindly note that we shall not provide services to South Asia (except India), Western Asia and African countries, and other countries listed in Singapore Designated Individuals and Entities.

Shipping Cost

• Standard Shipping – $5.99
  Applies to all orders under $50.
  
  Free Shipping – $0.00
  Automatically applied to orders over $50.
  
  

If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you! If there's a missing order, please let us know via contact@pawella.store. We'll investigate (it usually took 3-5 business days) and send you another one after we got a conclusion.

🔁 Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not, we're here to help.

Eligibility for Returns

• Items can be returned within 60 days of delivery.
  
  

• The product must be unused, in its original condition and packaging.
  
  

• Return shipping costs are the responsibility of the customer (unless the item is defective or incorrect).
  
  

Non-Returnable Items

• Personalized memorial items (unless damaged or defective)
  
  

• Gift cards
  
  

• Health-related products that have been opened or used
  
  

Refunds

• Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
  
  

• If approved, your refund will be processed to your original payment method within 5–10 business days.
  
  

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us at contact@pawella.store within 7 days of receiving your order. We’ll send a replacement or offer a full refund at no extra cost.